Knowledge Base

Lost or Stolen Mobile SIM

If your handset is lost or stolen, please report this as soon as possible and apply bars to prevent fraudulent activity.


You can report your phone as lost/stolen on ‘My Account’ and order a replacement SIM.


Navigate to the ‘Manage mobiles’ section of the Self Service tab on ‘My Account’



Then select the ‘lost & stolen phones’ option


You will then be guided through the process of barring your exisiting SIM and ordering a replacement.


Once received, you can activate your new SIM on ‘My Account’

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