Knowledge Base

Am I covered for engineer visits?

If you are experiencing a fault, we will always inform you of potential charges before we book an appointment.

We will always endeavour to carry out thorough diagnostics to ensure the fault does not lie within your internal network or equipment.


Any faults located in the Openreach network; outside of the boundary of your premesis, will be repaired at no cost to yourself as the network is owned and fully maintained by Openreach.

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