Customer Service

Everything you need, all in one place

Helpful Guides

Our user guides for MyAccount or our CloudSelectTM product are just some of the guides that can be found in this section.

Video Guides

Telecoms products can sometimes be confusing. Our range of guides can be found in our product guide section.

Customer Complaints Code

We are committed to providing you with outstanding customer service and we want to ensure that we listen to our customers.

Customer Charter

Customer_charterPutting the customer at the heart of all we do – See how we achieve this

Sign Up to MyAccount

Sign up to MyAccount and save £42 a year by switching to paper-free billing.
Plus save a further £42 by paying by Direct Debit

Talk to Us

Dedicated UK based customer service team

T: 0333 320 2000


Dedicated UK based fault/incident management team 24/7

T: 0333 320 0999



We value your feedback

We would love to know what you think of our service. If you have any feedback please contact:

Vanessa Nevins – Customer Experience Director

Dave McGinn – Managing Director

Or call us on:

0800 035 3555

(For service feedback only. Please refer to your dedicated customer service number found above for general service queries or faults)